Return Policy

At SliceCover.com, we are committed to providing you with the best shopping experience and ensuring your complete satisfaction with our stylish and protective mobile device covers. We understand that sometimes things may not go as expected, and we’re here to help.

1. Eligibility for Returns:
Our return policy is valid for a period of 24 hours from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the proof of purchase.

Please Note: without an unboxing video, we will not be able to process any return or refund requests.

The unboxing video is a crucial part of our verification process to ensure that the product's condition at the time of delivery is accurately documented.

This policy helps us resolve any disputes fairly and efficiently.

Therefore, we kindly ask you to make sure that you record a clear and complete unboxing video when you receive your order.

Instructions for the Unboxing Video
To ensure a smooth return or refund process, please follow these instructions when recording your unboxing video:

1. Show the Box from All Sides: Start the video by showing the entire package from all angles. Make sure to clearly capture all sides of the box, including any labels, seals, or packaging details.

2. Unbox in a Single Continuous Shot: Begin the unboxing process without pausing or cutting the video. The entire process should be recorded in one continuous shot, from start to finish.

3. Keep the Box Within the Frame: Make sure that the box stays within the camera frame at all times during the unboxing. The box should not go out of view at any point during the video.

4. Clearly Display the Contents: As you open the box, clearly display the contents inside. Ensure that each item is fully visible in the video.

5. Focus on Any Issues: If you notice any damage, defects, or incorrect items, make sure to zoom in or focus on these areas to provide clear evidence.

6. Video Quality: Ensure that the video is of good quality, with adequate lighting and a steady hand, so that all details are visible.

By following these instructions, you help us process your return or refund quickly and accurately.

If you have any questions regarding these instructions, feel free to contact our customer support team at support@slicecover.com.

2. Time Frame for Returns:
You can return eligible items within 24 hours from the date of delivery.

3. Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at support@slicecover.com or visit our "Contact Us" page on the website. Please provide your order number, a brief explanation of the reason for the return or exchange, and the unboxing video. Our customer support team typically responds within 24 hours.

4. Refund Process:
Once your return order is received and inspected, if approved, your refund will be processed, and the credit will be reflected in your bank account within 5-7 working days.

Once your return order is received and inspected, if approved, your refund will be processed, and the credit will be reflected in your bank account within 5-7 working days. Please note : In the case of a partial order refund, only the cost of the returned item(s) will be refunded, while shipping charges for the entire order will remain non-refundable.

5. Exchanges:
If you need to exchange an item for a different size or design, please contact our customer support team at support@slicecover.com within 24 hours from the date of delivery. Exchanges are subject to product availability.

6. Non-Returnable Items:
Any items other than mobile covers, such as accessories or other products, are not eligible for return unless there is a defect or error on our part.

7. Damaged, Defective, or Wrong Items:
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours from the date of delivery. We will arrange for the return of the item and provide a replacement or issue a refund. Again, an unboxing video is required to validate any claims.

8. Changes to This Policy:
SliceCover.com reserves the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on this page.

If you have any further questions or concerns regarding our return policy, please feel free to contact us at support@slicecover.com.

Thank you for choosing SliceCover.com!